Complaints procedure
We do our utmost to help you properly. However, it may happen that you are dissatisfied with something. Don't keep walking around with that.
Step 1: Talk to us
Tell us directly or contact us by phone on 070-2250449. A good conversation often solves a lot and we can find a solution together. We are always open to feedback to improve our care.
Step 2: Official complaints procedure
Can't we figure it out together? Then you can request help free of charge from the independent complaints officer with whom our practice is affiliated. Ask us for the current contact details; we will provide this immediately.
If complaint mediation does not lead to a solution, you can submit your complaint to the recognized dispute resolution body to which our practice is affiliated. You will also receive current information immediately upon request.